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03 February 2010
Two Brand-New Case Studies: Now Available!
(1) The Healhcare case study The challenge for healthcare leaders today is balancing clinical performance with excellent customer service, regulatory compliance and financial control. This case study describes how a leading healthcare organization has successfully implemented a strategic performance management framework to guide the organization towards its ambitious performance goals of delivering world-class healthcare. It outlines how Northumbria Healthcare developed and implemented a strategy map with aligned action plans and performance metrics to monitor and improve performance for patients. (2) International Organisation This case study outlines how the International Baccalaureate (IB) organization is managing the global implementation of a performance scorecard. The case study illustrates how it is creating a strategy map outlining a roadmap to global success as well as a heat map to highlight current priorities and performance levels. IB is using the roadmap to review, challenge and fine tune its strategy. It also shows how managers will be able to design relevant and meaningful key performance indicators to monitor and manage performance.
Go to our case study section of our resources library to download the full case studies More
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