The API is a leading provider of training and executive coaching on organisational performance, Balanced Scorecards and Enterprise Business Intelligence. We run tailored in-house programmes on any aspect of organisational performance and deliver open training courses in partnership with leading training providers.
Any training session we offer can be completely customised to meet your specific requirements, from executive briefing sessions to one-week train-the-trainer master classes on measuring, managing, analysing and delivering performance.
Public Workshop (Unicom)
Balanced Scorecard (One) – Understanding and Designing a State-of-the Art Performance Framework
This workshop is the perfect introduction to modern best-in-class Balanced Scorecards (BSCs) and performance frameworks.
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Description:
The course is designed to give participants from the private and public sector a practical introduction to this popular management tool. In an interactive and easy-to-follow workshop delegates will learn about the benefits of modern Balanced Scorecards and gain a practical understanding of how to design best-practice Balanced Scorecards, Strategy Map, and Key Performance Indicators (KPIs) to better manage organisational performance.
This course is one of the longest running and most successful courses on the topic and is designed to take delegates through the design process of an actual scorecard, a strategy map, and key performance indicators. Using a case example and guided by step-by-step processes and templates, delegates will experience the practical applications of these tools.
Overall the workshop is designed to give participants a practical introduction to and a thorough understanding of Balanced Scorecards, Strategy Maps and Key Performance Indicators as state of the art strategic performance management tools.
This course is provided in partnership with UNICOM Seminars.
Content:
understanding modern BSC best-practice
how to define objectives and priorities in the four Balanced Scorecard perspectives
how to translate the objectives into a cause-and-effect strategy map
how to design meaningful and relevant Key Performance Indicators
Who should attend:
The workshop is designed for participants from any sector who want gain an up-to-date overview of this management tool. It should be of particular interest to directors or managers in a performance improvement strategy execution function as well as individuals who simply want to up-scale or refresh their skills.
Balanced Scorecard (Two) – Implementing and Using Performance Frameworks to Deliver Results
This workshop follows on from BSC I and explores more advanced issues such as cascading BSCs and making them work.
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Description:
Having a Balanced Scorecard (BSC) and Key Performance Indicators (KPIs) in place is not enough – is it important to ensure they are used and implemented in the right way to deliver improved performance and business results. Many organisations are not able to unleash the full potential of these management tools because some of the supporting processes are missing or are not aligned.
This interactive and easy-to-follow workshop builds on the ‘Balanced Scorecard (One) – Understanding and Designing a State-of-the Art Performance Framework’ course and provides delegates with key skills to ensure their organisation gains maximum benefits from their Balanced Scorecard (BSC) and Key Performance Indicators (KPIs). Delegates will learn how to address the most important success factors of BSC implementations such as improving the way performance information is reported, used, and reviewed to inform decision making and performance improvement. The workshop will also address how to achieve buy-in among employees, how to cascade the Balanced Scorecard into the organisation, and how to align strategic objectives with project management, budgeting and risk management.
Content:
Producing best-in-class performance reports that engage people. Gaining insights on how best to structure performance reports, when to use graphs and when not, and how best to visualise and communicate data will improve the way people use performance information.
Learning how best to structure and conduct performance review meetings will ensure performance information leads to learning and decision making.
Being able to apply simple analytics – without any prior knowledge or complicated stats – that allow data to be put into context
Understanding how to cascade Balanced Scorecards and how to align it with other processes will improve the buy-in and instil a culture of evidence-based decision making and performance improvement.
Who should attend:
Anyone who already has a good understanding of modern BSC and would like to move to the next level.
Evidence-Based Management: Using Data for Fact-Based Decision Making
This course provides participants with up-to-date skills for turning data into improved decision making.
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Description:
Today’s most successful companies are Intelligent Companies that use the best available data to inform their decision making. This is called Evidence-Based Management and is one of the fastest growing business trends of our times. Leading organisations such as Google, CocaCola, Capital One, Tesco or Yahoo have put Evidence-based Management into practice to drive competitiveness and strategic decision making.
Intelligent Companies bring together tools such as Business Intelligence, Analytics, Experiments, Reliable Data, Management Reporting and Strategic Decision Making to generate real competitive advantages. This course is designed to equip delegates with a set of powerful skills that are vital for successful managers now and more so in the future.
This course is delivered in partnership with the Chartered Quality Institute (CQI). Participants to this workshop will receive a signed copy of Bernard Marr’s best-selling book ‘The Intelligent Company’ (published by Wiley).
Content:
The science of competing on data and fact-based insights
how to identify and agree what companies really need to know
collecting relevant meaningful data
turning data into relevant insights
principles of performance analytics and business intelligence
using experiments to test and prove ideas
principles of informative and engaging management information
how to drive fact-based decision making and close the knowing-doing gap
Balanced Scorecard: Measuring, Managing and Improving what Matters
This course provides a comprehensive overview of the Balanced Scorecard.
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Description:
The Balanced Scorecard has become one of the most popular and powerful management tools of our times. Many of today’s leading organisations are using it to drive performance improvements. This workshop is the perfect introduction to modern best-in-class Balanced Scorecards (BSCs). The course is designed to give participants a practical and easy-to-follow introduction to the topic as well as step-by-step guidance and practical templates to design Balanced Scorecards, including Strategy Maps, Dashboards, and meaningful Key Performance Indicators (KPIs).
The aim of this workshop is to provide a solid and practical introduction to this exciting topic and to give a refresher to those who have been temporarily out of touch with this fast evolving field.
This course is delivered in partnership with the Chartered Quality Institute (CQI). Participants to this workshop will receive a signed copy of Bernard Marr’s best-selling book on the topic.
Content:
The Balance Scorecard (BSC) as a performance improvement tool
understanding the Balance Scorecard framework and the four perspectives
best practice BSC design principles
common traps and mistakes to avoid
creating strategy maps and cause-and-effect maps
designing Key Performance Questions (KPQs)
developing meaningful and relevant Key Performance Indicators (KPIs)
building informative performance dashboards
Who should attend:
The workshop is designed for participants from any sector who want gain an up-to-date overview of this management tool. It should be of particular interest to directors or managers in a performance improvement strategy execution function as well as individuals who simply want to up-scale or refresh their skills.
Learn how to manage and improve public sector performance by successfully applying the best-practice tools of Balanced Scorecards and Strategy Maps.
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Description:
Now more than ever the public sector must focus its management and improvement activities on what actually matters the most. Tighter budgets lead to tighter control and an increasing need for transparency. Organisations across the public sector therefore are being placed under significant pressure to improve and be more accountable for their performance. Leading organisations are using Balanced Scorecards and Strategy Maps to identify corporate priorities, measure performance and drive performance optimisation and improvement activities. On a cautionary note, continuously improving service delivery is difficult to manage or communicate without appropriate measures. At the same time there is a clear risk of the wrong data being collected and organisations taking short cuts in the implementation of improvements creating a performance management system that measures everything that is easy to measure and nothing that really matters.
This interactive and hands on course is delivered by Bernard Marr a world-leading performance expert who is both a highly acclaimed author and course tutor. Bernard will share experiences to provide you with greater knowledge of pitfalls along with practical tools and methods to overcome them. You will learn how to handle increasing pressure to be accountable and demonstrate better performance management in your organisation without creating a huge administrative burden or dysfunctional and counter-productive behaviours. Combining case studies, global best practice research and grounded in extensive implementation experience, the day's output will provide participants with practical insights and a set of relevant and easy-to-apply tools to help them manage and improve performance, instead of just reporting seemingly meaningless data.
Content:
How best to measure and improve performance in your own organisation
Understanding the best-practice principles of managing and improving public sector performance
How to create a modern best-in class public sector balanced scorecard, including Strategy Mapping and Heat Maps for prioritisation
Designing relevant and meaningful performance indicators and targets for outcomes and performance enablers
Using key performance indicators and key performance questions to gain insights drive improvements
Aligning performance management with risk management, project management, lean initiatives and budgeting
Designing informative best practice performance reports and dashboards
Creating a performance driven management culture based on a philosophy of continuous improvement
Who should attend:
Anyone with responsibility or interest in public sector management, in particular those whose role includes designing, reviewing, contributing to, reporting of or using performance measures, business plans and targets. Typical job roles would cover (but not be limited to) chief executives, directors of finance, directors of performance, directors of strategy, heads of service, accountants, auditors, performance managers, performance stewards, performance officers and performance or policy analysts.
This course can be completely customised to deliver against any of your performance management training needs
For content, dates and booking information click here
Description:
This best-in-class training will provide your internal team with all the practical insights and step by step guidelines on managing performance and driving success.
This in-house masterclass will be customised to your requirements and will provide you with practical ideas to overcome any challenges related to strategic management and company performance.
The course will draw on many global best-practice examples from companies such as Google, Tesco, Coca Cola, Yahoo, Capital One and others and can can be delivered in a one-day, two day or three day format.
For more information or to discuss your specific needs please contact us.
Content:
Creating a winning strategy
Identifying key value drivers
Measuring success
Turning data into insights by applying analytics
Enterprise Business Intelligence
Identifying vital KPIs
Identifying Key Performance Questions
Creating a learning and improvement culture
Succeeding with Evidence-based management
Successful strategic decision making
Presenting and communicating data
Cascading strategies into business units
Aligning budgets, risk management and reporting with your strategic priorities
Selecting and using Enterprise Performance Management Software solutions
Linking reward and recognition to strategic objectives
This public-sector focused course will be delivered to your specifications and needs.
For content, dates and booking information click here
Description:
This best-in-class training will provide your internal team with all the practical insights and step by step guidelines on developing and implementing balanced scorecards so you can succeed in managing and improving your organisation’s performance.
With the cuts in public spending, identifying strategic priorities and demonstrating value-for-money is now more critical than ever. This in-house masterclass will be customised to your requirements and will provide you with practical ideas to overcome any challenges related to balanced scorecards and performance measurement.
This event is especially designed to focus on specific issues faced by public sector organisations and will serve as a ‘one stop shop’ to offer solutions for all your balanced scorecards and performance related matters.
The course will draw on many global best-practice examples from government organisations and can can be delivered in a one-day, two day or three day format.
For more information or to discuss your specific needs please contact us.
Research
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