Training

Every organisation needs performance indicators to understand how it is doing. However, most managers are struggling to identify the vital few management metrics and instead collect and report a vast amount of everything that is easy to measure. The problem is that they end up drowning in data while thirsting for information.

Good executives and managers are using key performance indicators (KPIs) as vital navigation instruments to understand whether the organisation is on a path to success or not. The right set of KPIs will shine light on performance and highlight potential areas of concern. This masterclass will explain what key performance indicators are, how to identify the key measures for your business and how to use them effectively to inform decision making.

Delivered by world-renown business performance expert and best-selling author Bernard Marr, the masterclass will also describe, in simple and easy to understand terms, the most important financial and non-financial KPIs in use today.

Key content:

• What are (and aren't) Key Performance Indicators
• How to identify and select the relevant key metrics for your business
• How to use Key Performance Question to improve your KPIs
• Understanding the most important financial KPIs in use today
• Understanding the most important customer, sales and marketing KPIs in use today
• Understanding the most important operational and internal process KPIs in use today
• Understanding the most important employee, people and HR KPIs in use today
• Learning about and using an indicator design framework
• Designing KPIs using a KPI design template

With many real examples of KPIs used by leading organisations across the globe, delegates will get a rich insight into how KPIs can help managers understand and improve business performance.

Each delegate that completes this masterclass will receive an attendance certificate issued by the Advanced Performance Institute.

The workshop is designed for participants from any business or sector who want gain an up-to-date overview of KPIs. It should be of particular interest to directors or managers in a performance improvement and strategy execution function as well as individuals who simply want to up-scale or refresh their skills.

The intelligent use of data can be the key differentiator between success and failure. Top performing executives and manager know how to collect the right information and how to turn it into business critical insights. The problem is that there is a massive lack of business insight, business intelligence and analytics skills which prevent most businesses from making better and more fact-based decisions. At the same time the companies that are able to leverage their data tend to leave the competition behind.

Delivered by world-renown business performance expert and best-selling author Bernard Marr, this masterclass is designed to give you an up-to-date understanding and a set of key skills so you can improve the insights, decision-making and intelligence of yourself and your business. You will gain a rich insight into how leading companies such as Tesco, Google, or Coca-Cola are using business intelligence, analytics and performance reporting drive tangible performance improvements.  

Key content:

• The principles of an intelligent company
• Making business intelligence and analytics strategic performance improvement  tools
• How to collect the relevant data to answer your critical business questions
• Lean how to apply simple but powerful analytics - without any prior knowledge or complicated stats
• Using  new and innovative techniques such as social media analytics to tap into one of the latest and richest sources of insights
• How to use experimental design and business experiments to improve evidence-based decision making
• Understanding the key principles of good data visualisation and dashboarding to ensure insights are communicated effectively
• Understanding the emergence of 'Big Data' analysis

With many real examples how leading organisations across the globe use business insight tools, delegates will get a rich insight into how they can help managers improve decision making and business performance.

Each delegate that completes this masterclass will receive an attendance certificate issued by the Advanced Performance Institute.

The workshop is designed for participants from any sector who want gain an up-to-date overview of BI and analytics. It should be of particular interest to directors or managers in a performance improvement and strategy execution function as well as individuals who simply want to up-scale or refresh their skills.

For more information and to book your place follow this link

The Balanced Scorecard (BSC) is one of the most influential management ideas of our times and continuous to rank among the top ten most widely used business tools world-wide. The BSC is a management tool that belongs in the repertoire of any business executive and manager. In this easy to follow workshop you will learn the principles of the BSC and how to use it to deliver break-through results and performance improvements.

A well implemented BSC will help organisations identify business priorities, articulate their strategic plan on a single page (in a strategy map), manage the execution of their plan and monitor progress. Organisations that are using the BSC to its full potential tent to clearly outperform their competitors.

This workshop is the perfect introduction (or refresher) to the latest thinking and ideas on the BSC. Delivered by world-renown business performance expert and best-selling author Bernard Marr, the masterclass is designed to give participants a practical introduction to the topic as well as step-by-step guidance and practical templates on how use the BSC in your own organisation.

 Key content:

• The Balance Scorecard (BSC) - a strategic performance management tool
• How to define objectives and priorities in the four Balanced Scorecard perspectives
• How to make the BSC relevant to any organisation, be it large or small, public or private sector, for profit or not.
• Creating strategy maps and cause-and-effect diagrams to visualise your strategic objectives on a single page
• How to translate a strategy map into a relevant Balanced Scorecard
• Using the BSC to translate strategy into operational
• Best practice BSC design principles and common traps and mistakes to avoid
• Aligning the BSC with other key business processes such as budgeting, risk management, project & programme management, analytics and performance reporting.
• Implementing and cascading the BSC into the organisation

With many best-in-class examples and case study material from leading organisations across the globe, delegates will get a rich insight into how the BSC can be used to drive performance improvements.

Each delegate that completes this masterclass will receive an attendance certificate issued by the Advanced Performance Institute.

The workshop is designed for participants from any sector who want gain an up-to-date overview of this management tool. It should be of particular interest to directors or managers in a performance improvement and strategy execution function as well as individuals who simply want to up-scale or refresh their skills.

No specific prior knowledge or skills are required.

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Having a Balanced Scorecard (BSC) and Key Performance Indicators (KPIs) in place is not enough - is it important to ensure they are used and implemented in the right way to deliver improved performance and business results. Many organisations are not able to unleash the full potential of these management tools because some of the supporting processes are missing or are not aligned.

This interactive and easy-to-follow workshop builds on the 'Balanced Scorecard (One) - Understanding and Designing a State-of-the Art Performance Framework' course and provides delegates with key skills to ensure their organisation gains maximum benefits from their Balanced Scorecard (BSC) and Key Performance Indicators (KPIs). Delegates will learn how to address the most important success factors of BSC implementations such as improving the way performance information is reported, used, and reviewed to inform decision making and performance improvement. The workshop will also address how to achieve buy-in among employees, how to cascade the Balanced Scorecard into the organisation, and how to align strategic objectives with project management, budgeting and risk management.

• Producing best-in-class performance reports that engage people. Gaining insights on how best to structure performance reports, when to use graphs and when not, and how best to visualise and communicate data will improve the way people use performance information.
• Learning how best to structure and conduct performance review meetings will ensure performance information leads to learning and decision making.
• Being able to apply simple analytics - without any prior knowledge or complicated stats - that allow data to be put into context
• Understanding how to cascade Balanced Scorecards and how to align it with other processes will improve the buy-in and instil a culture of evidence-based decision making and performance improvement.

Anyone who already has a good understanding of modern BSC and would like to move to the next level.

BSC I workhop

Please follow this link to book through Unicom

The Balanced Scorecard has become one of the most popular and powerful management tools of our times. Many of today's leading organisations are using it to drive performance improvements. This workshop is the perfect introduction to modern best-in-class Balanced Scorecards (BSCs). The course is designed to give participants a practical and easy-to-follow introduction to the topic as well as step-by-step guidance and practical templates to design Balanced Scorecards, including Strategy Maps, Dashboards, and meaningful Key Performance Indicators (KPIs).

The aim of this workshop is to provide a solid and practical introduction to this exciting topic and to give a refresher to those who have been temporarily out of touch with this fast evolving field.

This course is delivered in partnership with the Chartered Quality Institute (CQI). Participants to this workshop will receive a signed copy of Bernard Marr's best-selling book on the topic.

• The Balance Scorecard (BSC) as a performance improvement tool
• understanding the Balance Scorecard framework and the four perspectives
• best practice BSC design principles
• common traps and mistakes to avoid
• creating strategy maps and cause-and-effect maps
• designing Key Performance Questions (KPQs)
• developing meaningful and relevant Key Performance Indicators (KPIs)
• building informative performance dashboards

The workshop is designed for participants from any sector who want gain an up-to-date overview of this management tool. It should be of particular interest to directors or managers in a performance improvement strategy execution function as well as individuals who simply want to up-scale or refresh their skills.

No specific knowledge or skills are required.

Please follow this link to book through CQI

Today's most successful companies are Intelligent Companies that use the best available data to inform their decision making. This is called Evidence-Based Management and is one of the fastest growing business trends of our times. Leading organisations such as Google, CocaCola, Capital One, Tesco or Yahoo have put Evidence-based Management into practice to drive competitiveness and strategic decision making.

Intelligent Companies bring together tools such as Business Intelligence, Analytics, Experiments, Reliable Data, Management Reporting and Strategic Decision Making to generate real competitive advantages. This course is designed to equip delegates with a set of powerful skills that are vital for successful managers now and more so in the future.

Participants to this workshop will receive a signed copy of Bernard Marr's best-selling book 'The Intelligent Company' (published by Wiley).

• The science of competing on data and fact-based insights
• how to identify and agree what companies really need to know
• collecting relevant meaningful data
• turning data into relevant insights
• principles of performance analytics and business intelligence
• using experiments to test and prove ideas
• principles of informative and engaging management information
• how to drive fact-based decision making and close the knowing-doing gap

This best-in-class training will provide your internal team with all the practical insights and step by step guidelines on managing and delivering performance so you can succeed in managing and improving your organisation's performance.

With the cuts in public spending, identifying strategic priorities and demonstrating value-for-money is now more critical than ever. This in-house masterclass will be customised to your requirements and will provide you with practical ideas to overcome any challenges related to balanced scorecards and performance measurement.

This event is especially designed to focus on specific issues faced by public sector organisations and will serve as a 'one stop shop' to offer solutions for all your balanced scorecards and performance related matters.

The course will draw on many global best-practice examples from government organisations and can can be delivered in a one-day, two day or three day format.

For more information or to discuss your specific needs please contact us.

• Developing winning strategies 
• Designing a performance management framework
• Balanced Scorecards and Strategy Maps in the public and not-for-profit sector
• Applying lean and Six Sigma approaches to drive efficiency improvements
• Implementing performance management approaches
• Developing Best-Practice Key Performance Indicators
• Skills in Analysing and Interpreting Performance Data
• Best practice performance reporting
• Data collection and questionnaire design
• Presenting and communicating data
• Reviewing performance and strategic decision making
• Cascading performance frameworks
• Creating a performance driven culture
• KPI clinics

No specific knowledge or skills are required.

Please contact us to discuss your needs

This best-in-class training will provide your internal team with all the practical insights and step by step guidelines on managing performance and driving success.

This in-house masterclass will be customised to your requirements and will provide you with practical ideas to overcome any challenges related to strategic management and company performance.

The course will draw on many global best-practice examples from companies such as Google, Tesco, Coca Cola, Yahoo, Capital One and others and can can be delivered in a one-day, two day or three day format.

For more information or to discuss your specific needs please contact us.

• Creating a winning strategy
• Identifying key value drivers
• Measuring success
• Turning data into insights by applying analytics
• Enterprise Business Intelligence
• Identifying vital KPIs
• Identifying Key Performance Questions
• Creating a learning and improvement culture
• Succeeding with Evidence-based management
• Successful strategic decision making
• Presenting and communicating data
• Cascading strategies into business units
• Aligning budgets, risk management and reporting with your strategic priorities
• Selecting and using Enterprise Performance Management Software solutions
• Linking reward and recognition to strategic objectives
• Creating a performance-driven culture

No specific knowledge or skills are required.

Please contact us to discuss your needs