Books

Most government-, public sector-, and not-for-profit organizations are struggling to effectively measure and manage performance. This practical book focuses on how those organizations can measure and manage what really matters. It demonstrates public sector 'best practice' and is packed with relevant public sector examples and cases from the UK, Europe, Asia and the US.

This best selling book on strategic performance management outlines a practical step-by-step approach to the topic. Using many real life case examples it shows how organisations can identify and map their strategy, design relevant and meaningful performance indicators, and more importantly how to use these indicators to extract real management insights.

This new report will provide you with a thorough understanding of how this powerful management tool can rapidly improve performance and efficiency within public sector organisations. Packed with real-life examples and following a step-by-step logic, it sets out a best-practice framework to enable you to build and deploy a balanced scorecard system within your organisation, revealing the necessary measures and actions required to tackle the challenges ahead.

This edited book outlines the latest thinking in managing, measuring, and reporting of intellectual capital and intangible assets from different disciplines and perspectives.

This book outlines how to measure those intangible things in organisations that may have been considered 'immeasurable'.

Your 'How-to' guide for putting to work and developing an analytic capability in your company.

This book is about using data to inform better decision making. It shows how some leading enterprises are building their competitive strategies around data-driven insights.

This practical and candid book challenges leaders to commit to evidence-based management as a way of organizational life - and shows how to finally turn this common sense into common practice.

This book on the Balanced Scorecard is one in a series. It is probably the most insightful as it discusses the importance of strategy maps in any BSC implementation as well as the importance of identifying intangible value drivers.

Building on their previous work (e.g. Balanced Scorecards, Strategy Maps, Time-Driven ABC) this book outlines a management system that allows organisations to link strategy to operations.

Transforming Performance Measurement helps organisations maximise the value of their performance measurement approaches. One of the key contributions of this book is the emphasis on creating an organisational culture in which performance measurement will work. It will open your eyes to the key factors of why so many performance measurement initiatives end in disaster.