| This management white paper explains the role of metrics (or Key Performance Indicators – KPIs) within managing and improving performance. It makes clear that KPIs should be meaningful and relevant, which is oftentimes not the case in organizations. The paper also outlines that KPIs should be used for learning and improvement and extracting meaningful insights to inform evidence-based decision making. A 20-step indicator design template is provided that will assist anyone in the selection and best-practice design of KPIs. |
Books
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